Getting your ticket 7

• How do I collect my tickets from a self-service ticket machine?
• Which stations have self-service ticket machines?
• What are e-Tickets?
• What should I do if I have not received my booking confirmation?
• Where can I access My Bookings?

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Ticket types and prices 7

• At what times can I use the Peak and Off-Peak Day Travelcards?
• Can I use a Railcard with my Season ticket?
• I have been off sick. Can I claim a refund for the days I didn't use the Season ticket?
• What child fares are available?
• What should I do if my Season ticket is lost or stolen?

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Ticket refunds and changes 7

• Can I apply for a Season ticket refund at any station?
• How can I refund my ticket?
• How do I claim for a Season Ticket refund?
• I left my Season ticket at home and had to purchase a ticket for the day. Can I get a refund?
• I've left my railcard at home on the day of travel and been charged for a new ticket, can I apply for a refund?

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Onboard, seating and at the station 6

• Can I take a break in my journey?
• Do I need a Photocard for a Season ticket?
• How do I reserve a seat?
• Why are my reserved seats not grouped together?
• How to book assistance

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