Tickets can only be refunded at the point of issue. If your ticket was ordered from the website, please visit My Account and select ‘Apply for a Refund of y...

Flexible tickets (Off-Peak, Super Off-Peak and Anytime tickets) These types of tickets can be refunded online for a fee. You have 28 days from expiry o...

Your Season Tickets can be refunded if you have the following amount of days remaining - Annual - at least 12 weeks remaining One month or more - at leas...

If you forget your Season Ticket you can recover the cost of additional tickets purchased for travel up to twice a year.  You are entitled to the following...

If you forgot your Railcard and it was valid on the day you travelled we will send you Rail Travel Vouchers to the value of extra ticket you bought on board...

If you've received your tickets in the post, or you've already collected them from the station Please post your tickets back to the address belo...

Advance Single Tickets Advance Single tickets cannot be refunded but they can be changed... Changes are only allowed for a different time/date of trav...