Ticket refunds and changes

Ticket refunds and changes

Can I apply for a Season ticket refund at any station?
Tickets can only be refunded at the point of issue. If your ticket was ordered from the website, please visit My Account and select ‘Apply for a Refund of y...
How can I refund my ticket?
Flexible tickets (Off-Peak, Super Off-Peak and Anytime tickets) These types of tickets can be refunded online for a fee. You have 28 days from expiry o...
How do I claim for a Season Ticket refund?
Your Season Tickets can be refunded if you have the following amount of days remaining - Annual - at least 12 weeks remaining One month or more - at leas...
I left my Season Ticket at home and had to purchase a ticket for the day. Can I get a refund?
If you forget your Season Ticket you can recover the cost of additional tickets purchased for travel up to twice a year.  You are entitled to the following...
I've left my railcard at home on the day of travel and been charged for a new ticket, can I apply for a refund?
If you forgot your Railcard and it was valid on the day you travelled we will send you Rail Travel Vouchers to the value of extra ticket you bought on board...
Do I need to return my tickets to get my refund?
If you've received your tickets in the post, or you've already collected them from the station Please post your tickets back to the address be...