Flexible tickets (Off-Peak, Super Off-Peak and Anytime tickets)
These types of tickets can be refunded online for a fee.
You have 28 days from expiry of the ticket to request a refund. If you have a mobile ticket and it has already been activated, you can no longer claim a refund on that journey.
Advance Single ticket
Advance Single tickets cannot be refunded but they can be changed.
Changes are only allowed for a different time/date of travel, so you need to stick to the same departure and arrival stations. Check out our FAQ for changing a booking.
Please visit My Bookings to request a refund or change.