If you have purchased a flexible ticket (including an Anytime, Off-Peak or Super Off-Peak ticket) you may be able to add or change your seat reservation(s) before you start your journey.


To add or change your reservation, sign in to My account and then select Order status and refund applications. This will give you a list of your bookings, please select Amend journey on the booking you wish to make a change to.


You can then search for a journey to alter your reservation, and the search results will only show you trains on which your ticket is valid. Select the train you would like to reserve a seat on, and continue through to the following screens. Once you click complete, you will receive an e-mail confirming details of your train times and seat reservation. Please make a note of your new seat reservation details or take the e-mail with you when you travel.


Please note that you will be unable to amend your seat reservations online if you have purchased travel supplements (including PlusBus, First Class upgrades and London Travelcards). To make changes to your seat reservations, please contact the call centre on 0371 244 2389. Please note that we do not charge an admin fee on Advanced tickets booked through our website on desktop or mobile.


Also, booked JourneyCare assistance will not be transferred if the date or time of travel is changed. To amend JourneyCare arrangements, please call 0344 811 0125.


Seat reservations can only be changed once online - to make further changes please contact the call centre on 0371 244 2389.


If you are looking to change an Advance ticket, you can change your journey by clicking on Amend journey.

You can also request further information through our social media channels: Twitter or Facebook.