If you forget your Season Ticket you can recover the cost of additional tickets purchased for travel up to twice a year. 

You are entitled to the following refund -

  • First Occasion - Full refund
  • Second Occasion - Refund less a £10 administration fee
  • Third and any subsequent occasions within a 12-month period - No Refund.

To claim a refund, log in to the My account section of the website and download the form, Apply for a Refund of Daily or Weekly tickets.

Print the form and attach the tickets or receipts for the tickets purchased and send them by recorded delivery to

CrossCountry Season Tickets 
PO Box 23971