Online seat reservations

For all Advance purchase fares booked on our website our system will automatically reserve a seat free of charge. On AXC services you can review and change your seating options by clicking on your specified seat and then using our seat plan to select your own seat.

For Anytime fares the site will ask whether you want a seat reserved. This is in case you have not made a decision on when you want to travel or would prefer not to be tied down to a particular train. If travelling on a AXC train you can use the Ten minute reservations text message facility.


We are not always able to reserve seats. This could be because:

  • the train services you are traveling on do not offer seat reservations. e.g. if it is a short journey.
  • the train on which you wish to travel is full at the time of booking.
  • the train company may not have released seat reservations yet. This is done up to 12 weeks ahead of travel.

Even without a seat reservation your tickets are still valid and you can sit in any vacant unreserved seat for the appropriate class of travel for your journey.


Reserving a seat after making a booking

A seat reservation can be requested up to two hours before travel by calling our customer support team on 0371 244 2389.

Alternatively you can visit your local station and arrange a reservation. This is subject to the Terms and Conditions of the ticket and availability is not guaranteed.