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All CrossCountry Articles
Getting your ticket
How do I collect my tickets from a Self Service Ticket Machine?
Which stations have self-service ticket machines?
Collecting tickets when paying with PayPal
What are etickets?
What should I do if I have not received my booking confirmation?
See all 8 articles
Ticket types and prices
At what times can I use the Peak and Off-Peak Day Travelcards?
Can I use a Railcard with my Season Ticket?
Do I get a receipt for the tickets I purchased?
Limited availability explained
How can I reserve a seat for my AXC journey?
See all 12 articles
Ticket refunds and changes
Can I apply for a Season ticket refund at any station?
How can I refund my ticket?
How do I claim for a Season Ticket refund?
I left my Season Ticket at home and had to purchase a ticket for the day. Can I get a refund?
I've left my railcard at home on the day of travel and been charged for a new ticket, can I apply for a refund?
See all 6 articles
Onboard, seating and at the station
Can I change my seat reservation?
Can I take a break in my journey?
Do I need a Photocard for a Season tickets?
How do I reserve a seat?
Why are my reserved seats not grouped together?
See all 7 articles