Onboard, seating and at the station

Onboard, seating and at the station

Can I change my seat reservation?
If you have purchased a flexible ticket (including an Anytime, Off-Peak or Super Off-Peak ticket) you may be able to add or change your seat reservation(s) ...
Can I take a break in my journey?
Whether you are permitted to break your journey depends on the ticket type. In general more flexible tickets such as an 'Anytime' ticket will allo...
Do I need a Photocard for a Season tickets?
A Photocard is required when travelling with most Season Tickets and must be obtained before purchasing your ticket. These are issued free of charge at ...
How do I reserve a seat?
Online seat reservations For all Advance purchase fares booked on our website our system will automatically reserve a seat free of charge. On AXC services ...
Why are my reserved seats not grouped together?
If you have booked more than one ticket our system will always try and group seats together. If your seats are not grouped together then either: The t...
How to book assistance
Our Passenger Assist team will help you plan your journey, go through your ticket options, and pre-arrange the assistance you need when you travel.  Ful...
Can I take my pet on the train?
Passengers may take with them, free of charge but subject to conditions below: Dogs, cats and other small animals (maximum two per passenger) provided t...