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Knowledge base
All CrossCountry Articles
Getting your ticket
7
How do I collect my tickets from a self-service ticket machine?
Which stations have self-service ticket machines?
What are e-Tickets?
What should I do if I have not received my booking confirmation?
Where can I access My Bookings?
See all 7 articles
Ticket types and prices
7
At what times can I use the Peak and Off-Peak Day Travelcards?
Can I use a Railcard with my Season ticket?
I have been off sick. Can I claim a refund for the days I didn't use the Season ticket?
What child fares are available?
What should I do if my Season ticket is lost or stolen?
See all 7 articles
Ticket refunds and changes
7
Can I apply for a Season ticket refund at any station?
How can I refund my ticket?
How do I claim for a Season Ticket refund?
I left my Season ticket at home and had to purchase a ticket for the day. Can I get a refund?
I've left my railcard at home on the day of travel and been charged for a new ticket, can I apply for a refund?
See all 7 articles
Onboard, seating and at the station
6
Can I take a break in my journey?
Do I need a Photocard for a Season ticket?
How do I reserve a seat?
Why are my reserved seats not grouped together?
How to book assistance
See all 6 articles